Congratulations, 2023 Invoca Impact Award Winners!

Today is one of my favorite days of the year, a day on which we get to reflect on the phenomenal success of our customers and partners and announce winners of the Invoca Impact Awards. We had a record number of nominations and some of the most innovative use cases we’ve ever seen, so we had a lot of tough choices to make to narrow it down to these 11 winners! Let’s get this celebration kicked off!

The Rookie of the Year is a customer who has been live on Invoca for less than one year and realized a measurable and meaningful impact within a few months of going live.

Check out this video to hear from our winner!

The winner for Rookie of the Year is Four Seasons Hotels and Resorts. They impressed us with how quickly they realized the value of connecting the phone channel to their paid media efforts and how quickly they expanded their use of Invoca to additional properties, providing to each location visibility into call outcomes, paid search efficacy, and conversion rates. Congratulations to Sara and team on an amazing first year, and a hat tip to the amazing finalists at COPART, Home Franchise Concepts, and Rentokil Terminix!

The Visionary of the Year makes the most of their investment through a strong vision and execution. They use Invoca’s AI technology in new and innovative ways to meet business objectives and transform their business, while also positively impacting the broader Invoca community.

Check out this video to hear from our winner!

Please join me in congratulating DIRECTV on winning the Visionary of the Year award, as they continue to push the limit of what’s possible. They created operational efficiency between marketing and call center teams and increased sales agent close rates by 110% by informing its agents of each caller’s digital journey with Invoca PreSense. Huge congratulations to Mark, Nesby and the DIRECTV team and a hat tip to our finalists at The Aspen Group, Banner Health, and MoneySolver.

This award is earned by a customer who uses Invoca insights to drive the biggest impact in key business metrics.

Check out this video to hear from our winner!

Renewal by Andersen stood out as a winner because of the business impact created by their marketing and call center teams’ collaboration. Using Automated QA and voice-spotting Signals to score 100% of their calls, they increased  appointments set by 47%, while also decreasing cost per acquisition and increasing return on spend. Huge congratulations to Tyner and Alex and the whole Renewal by Andersen team, and to our finalists at City of Hope, Physicians Mutual insurance, and Rentokil Terminix.

The Contact Center Innovator of the Year is earned by a customer whose contact center is using Invoca’s AI to coach their agents, reach better outcomes, and make pivotal changes in their sales and care strategy.

Check out this video to hear from our winner!

Please give it up for our winner CHRISTUS Health Plan, who impressed us with the incredible results they have achieved, including a 50% time savings on their QA call process. Huge congrats to Sherita, Marla and the whole CHRISTUS team, and a shoutout to the innovative finalists Renewal by Andersen, SCI Shared Resources, and Terminix Services.

Our next award goes to a customer who uses Invoca conversation intelligence to find opportunities to improve call experiences, increase conversion rates, and minimize lost sales and unanswered calls.

Check out this video to hear from our winner!

We are excited to award ServPro as the winner in this category, because they’ve gone above and beyond, customizing their caller experience and ensuring that the customer never has to repeat themselves. By marrying location data input by the customer on the website with online behavior, this organization is able to connect the customer to their closest location, decreasing rerouted calls by 9% and increasing qualified leads by 16%. Huge congrats, Jay and team, and of course, our hats are off to the finalists at Christian Brothers Automotive, Insperity and Renewal by Andersen.

The Pay Per Call Marketer of the Year demonstrates excellence in partnership and business development, consistently providing growth opportunities and value to their brand partners. 

Check out this video to hear from our winner!

Please join me in congratulating Direct2Market on winning this award. They have impressed us with how they use advanced features like webhooks and real time routing to ensure they can deliver a seamless experience for their publishers and buyers. Huge congrats, Zach and the whole team, and an honorable mention to MediaBids and Prospecta Marketing for doing incredible work for their brand clients!

The Conversation Intelligence Hero of the Year speaks publicly about their expertise and the innovative ways they are using Invoca to get the most value, and is widely considered the subject matter expert in marketing and conversation intelligence.

Check out this video to hear from our winner!

I’m thrilled to give this award to Jigna Desai from The Aspen Group, who often speaks about their robust and mature Signal implementation, attends and speaks at multiple user groups, and has completed a case study interview. Huge congratulations to Jigna, Scribner, Colleen and the whole Aspen Group team that supports all these thought leadership efforts! Hats off to the tireless contributions of our finalists: Amanda Sloan with Acadia Healthcare, Ivan Stamenov from City of Hope, Sherita Vance from Christus Health Plan and Nesby Ingram from DIRECTV.

The Community Hero of the Year Award is given to an individual who engages in the Invoca Community and helps others by sharing insights, helpful tips, and how-tos, “paying it forward” to others, and is considered an expert in the field of conversation analytics

Check out this video to hear from our winner!

Please join me in congratulating Tim Mogler from Mutual of Omaha on winning this award. Tim stood out from this very worthy group of community contributors on the depth and breadth of his contributions in the Invoca online community, sharing everything from dashboard tips to submitting ideas for how Invoca could use AI. Please join me in acknowledging contributions of our finalists Jigna Desai from The Aspen Group, Laura Chase from Providence Health, and Christina Pfaff from Spectrum Retirement Communities.

The Breakthrough Partner of the Year is given to a partner or agency that has introduced a new and exciting integration, a new joint use case, or a new GTM channel, using out-of-the-box thinking for ways to use Invoca data.

Check out this video to hear from our winner!

Congratulations to Google Cloud, whom we chose as a winner because our relationship took a huge step forward this year, with Invoca joining GCP Marketplace, simplifying billing and procurement for our customers and making it easier for Google Cloud customers to access their Invoca integrations. Huge thanks to Five9, Goodway Group, and Sophus3 for being amazing finalists.

The Partner Collaboration Award is given to the technology or agency partner who consistently demonstrates a strong commitment to supporting opportunities through collaboration promotional activities to drive visibility, awareness, and shared business.

Check out this video to hear from our winner!

Merkle stood apart through their proactive approach, having identified about a dozen mutual clients and working together to ensure each was equipped with a robust program. We also worked together to identify additional shared clients that could benefit from Invoca’s solution, published a case study with a mutual customer, and have begun exploring new technical integrations. Congratulations again to the Merkle team, and a hat tip to our finalists Butler/Til, Google, and Initiative for their collaboration through the years.

The Partner Innovation Award recognizes the technology or agency partner who consistently devises or delivers the most creative use cases or integration ideas, helping to bring cutting-edge solutions to market that drive the next generation of tools for the industry.

Check out this video to hear from our winner and finalists!

Fullpath won this category because this year, Invoca and Fullpath launched an exciting integration. This integration allows automotive brands to have a 360-degree view of the customer profile, using AI-driven conversation analytics data from phone calls, and blending caller’s first party data from Invoca with the powerful Fullpath Customer Data Platform to fuel more optimized digital marketing for the automotive industry.

Thank you for your partnership and innovation to the Fullpath team, and finalists Ai Media and Salesforce!

This concludes another year of accomplishments and awards! And wow, these have been incredible accomplishments! Huge congratulations again to all of our winners and finalists!