The contact center is no longer just a cost center—it’s a strategic hub for customer engagement, retention, and revenue. In this webinar, experts from DIRECTV, Invoca, and Tealium explore how brands can connect digital and voice channels to deliver personalized, efficient, and data-driven customer experiences.

These experts will discuss how to:

• Eliminate data silos to create a unified customer view
• Intelligently route calls using real-time digital behavior and predictive intent signals
• Empower agents with rich context to personalize interactions and drive better outcomes
• Enhance call engagement with AI-powered sentiment analysis and dynamic audience suppression
• Enhance overall CX pre-, during, and post-call

Whether you’re in marketing, CX, or operations, this session offers a practical framework to turn your contact center into a revenue-driving, loyalty-boosting machine.