Invoca Solutions - Sales
for contact centres

AI to maximise every contact centre interaction

Boost conversion rates, customer satisfaction, and operational efficiency with Invoca's contact centre platform.
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Invoca Solutions - For Sales

Empower agents before they say “hello”

Reduce handle times and boost CSAT with convenient agent screen pops that show key data from your callers’ real-time digital journeys.
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Invoca Solutions - Reduce handle times and boost CSAT with convenient agent screen pops that show key data from your callers’ real-time digital journeys.
 

Efficient and accurate call QA

Stop wasting time manually listening to and scoring calls. Add a contact centre platform's AI-powered automation to your call review process to get a complete and objective view into each agent’s call handling performance.
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Enhance agent performance

With automated QA, the Invoca contact centre platform's AI identifies potential coaching moments in every call with scorecards tuned to your business objectives. Use this data to improve agent performance through targeted, unbiased coaching.
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Invoca Solution - Understand your consumers

Reduce hold times and transfers

Automatically route calls to the appropriate department, location, or agent with Invoca's contact centre platform to improve the experience for every customer and lower your AHT. Using real-time digital intent data, you can ensure that high-value customers connect with the right sales agent, right away and prevent support calls from clogging the queue.
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Get immediate alerts when issues arise

Get notified when there is a sharp rise in unanswered or unconverted calls so you can fix issues costing you revenue. Invoca's contact centre software alerts managers when key metrics spike or when an agent needs immediate coaching. Send agents coaching reminders when they fail to follow talk tracks or use the wrong terminology.
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Invoca Solution - Get alerted when issues and important events occur on calls
Re-engage unanswered sales calls

Re-engage unanswered sales calls

Identify missed sales calls with high purchase intent using Invoca's contact centre program and then re-engage them for higher conversion rates.
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