Security & Compliance

Enterprise-grade security & governance without compromise

Invoca is the only solution that provides the powerful buyer journey data and AI you need to maximize revenue growth while maintaining the highest levels of security, AI governance, and reliability.

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Enterprise-grade security & governance without compromise

How do you scale AI without losing control?

Invoca’s Security & Governance is the trust layer of the Invoca Platform. It controls who can access conversation data and platform settings, protects customer interactions across voice and messaging, and governs how AI operates during every interaction. These controls are built into the foundation that every platform component runs on.

Access Control

Role-based permissions and user management ensure users only see the data they are authorized to access.

AI guardrails

Predictive, generative, and agentic AI all operate within defined rules. Invoca monitors AI behavior in real time so intelligence stays inside the guidelines you set.

Data protection & compliance

Customer interactions across voice and messaging are protected with the security and compliance infrastructure enterprises require, even for highly regulated industries.

The pillars of Invoca’s security and governance

The Invoca Platform controls access to conversation data and protects customer interactions across all channels, ensuring security and compliance. This foundation governs AI behavior with defined guardrails and provides real-time monitoring, allowing enterprises to scale predictive, generative, and agentic AI with confidence.

Privacy and security

Businesses across healthcare, government, and banking trust Invoca in large part because of our commitment to data security, privacy, and compliance.

SOC 2 Type 2 certified, ISO 27001, HIPAA, and GDPR compliant.
PCI DSS, Privacy Shield, and TRUSTe certified.
Supports two-factor authentication and SAML.
Controls for call recording, data redaction, and data access.
Prioritises consumer privacy through local storage in US and European data centers.

Enterprise-grade compliance

Businesses across highly regulated industries like healthcare, insurance, and banking trust Invoca in large part because of our commitment to compliance standards.

SOC 2 Type 2 certified, ISO 27001, HIPAA, GDPR, and CCPA compliant.
FSQS registered
Business Associate Agreement (BAA) supported platform Invoca for all HIPAA-covered entities

Unmatched resiliency & reliability

Invoca has invested millions to ensure unmatched scalability and redundancy and has the 99.999% uptime to prove it. Our multi-cloud infrastructure is geographically isolated in the US and EU to overcome failures of all types. When data center outages have taken out large swaths of the web, Invoca has stayed up and running.

Call fraud prevention

Invoca’s proprietary call fraud detection and protection technology and Call Quality Assurance Team blocks spam and fraudulent calls from reaching your call centres, skewing your reporting, and costing you money.

Fraud protection starts before the call is even connected.
Blocks over 6 million spam and fraudulent calls a year.
Invoca’s Call Quality works directly with the major telecom carriers, FBI and FCC to analyze and investigate every fraudulent call to stop them at their source.

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Strength in active security

We regularly conduct security audits and web application penetration tests. Independent auditors examine Invoca annually to assess security, availability, processing integrity, confidentiality, and privacy. Our defense architecture includes multiple layers of external and internal firewalls, antivirus software, and real-time logging and accounting. All systems are monitored 24/7 for security events.

Complete user access control

Secure your sensitive customer data without compromising access with fully customizable user access profiles. All user access is subject to two-factor authentication and is monitored and logged, with multi-tenant security controls that include session timeouts, non-predictable session tokens, and password strength policies.