CUSTOMER INTERACTION MANAGEMENT

Elevate the buying experience with customer interaction management

Harness real-time digital insights with customer interaction management solutions. Enhance service quality with instant access to customer journey data and optimize every interaction to drive conversions.
Get a demo
white arrow
 
The second a rep picks up the phone, we know what's in their cart, we know what features they're interested in, we know what pages they've been on. When the rep has that information, it's incredible what they can do.
Mark Loovis, Sr. Director of Marketing Technology

Boost Conversion Rates

Convert more callers into customers by prioritising and personalising your interactions with high-value callers.

Delight Your Callers

Create seamless online-to-offline experiences that exceed your callers’ expectations.

Improve Agent and Location Productivity

Keep your workforce focused by ensuring that calls are routed to the teams best equipped to manage customer interactions.
Empower agents before they say “hello”

Empower agents before they say “hello”

Show agents why customers are calling with digital journey data in real-time screen pops for every call.
black arrow

Route callers to the right place, right away

Reduce transfers and customer frustration by using digital journey data to manage customer interactions and route calls to the right agents and locations.
black arrow
Agent call scoring and coaching, supercharged with AI
Automate and improve caller experiences

Automate and improve caller experiences

Easily configure IVRs in minutes to assist and qualify callers 24/7 with natural, human-like voice interactions.
black arrow

Customer Interaction Management FAQs

What is customer interaction management?

What is the customer interaction cycle?

Why is customer interaction management so important for businesses?

What are the benefits of using customer interaction management software?

What role does technology play in CIM?