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Invoca Announces Presence at PACE ACX 2023
SANTA BARBARA, CA, October 5, 2023 – Invoca, a recognized leader in Conversation Intelligence AI, will be in attendance at the Professional Associations for Customer Engagement Annual Convention and Expo (PACE ACX) in Charlotte, N.C. at the JW Marriott Charlotte, from October 10-12, 2023. PACE ACX is a premier event for teams involved in buying, selling or using services and technology for contact centers, CX professionals, performance marketing, compliance professionals, BPO and technology solutions.
Join Invoca and Kinetic by Windstream for Joint Session, “The Power Trio: Connecting People, Processes, and Technology”
This speaking session will showcase how today’s business can monitor, evaluate, and improve their contact center experience, while giving their agents the coaching they crave. Attendees will learn how to automatically QA every call that gets answered by an agent and how to use data to remove potential coaching biases and provide feedback in realtime to improve not only the caller’s experience but employees’ desire for excellence. Additional details on the session can be found here.
- When: Wednesday, October 11th from 2:45PM - 3:30PM ET
- Where: Phoenix - E217 at the JW Marriott Charlotte
- Speakers:
- Lee Mathis, Kinetic by Windstream, technology manager
- Isaac Huerta, Invoca, senior customer success manager
Invoca will be at Booth #101 in the Crown Ballroom at the JW Marriott Charlotte. To learn more about Invoca’s presence at PACE ACX 2023, visit: https://explore.invoca.com/pace-2023
About Invoca
Invoca is the data and AI platform that unites marketing, digital, and contact center teams to grow revenue in high-stakes purchase categories. With Invoca, marketers tie digital advertising to revenue outcomes and use that data to power AI-driven optimization and improve return on ad spend. Digital teams deploy AI agents to engage prospects, recover missed opportunities, and convert more leads. Contact centers use digital journey context to help human and AI agents close more sales and deliver better experiences.
Leading organizations, including Mayo Clinic, Mutual of Omaha, and Verizon, rely on Invoca to deliver modern buying journeys that combine the best of digital, AI, and human expertise. Investors include Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. For more information, visit www.invoca.com.
Media Contact:
Allison Champion
PR & Digital Content Program Manager
press@invoca.com
