Mutual of Omaha is a Fortune 500 mutual insurance and financial services company based in Omaha, Nebraska. Invoca helps them reduce missed calls and improve the phone call experience across their various contact centers.
"Invoca helps us track how our call center agents are doing — its AI highlights top performers as well as the folks that need a little more training. It's given us eyes on all of our calls, not just a small sample," said Tim Mogler, senior account manager at Mutual of Omaha. "Invoca also helps us verify that we're sending good phone leads to our agents in the first place — and if not, we can make the right adjustments on the marketing side."
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