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Financial services and insurance

Using Invoca to Align Marketing and Call Center Teams

Mutual of Omaha uses Invoca to improve data transparency across teams and improve the customer experience
Using Invoca to Align Marketing and Call Center Teams
"Invoca gives us a shared set of metrics for our marketing and call center teams. This creates deeper collaboration and helps us better align to make our customers happy."
Tim Mogler
Senior Account Manager at Mutual of Omaha

Mutual of Omaha is a Fortune 500 mutual insurance and financial services company based in Omaha, Nebraska. Invoca helps them reduce missed calls and improve the phone call experience across their various contact centers.

"When consumers call our contact centers, we have one chance to get it right," said Tim Mogler, Sr. Account Manager, Direct to Consumer Marketing Team at Mutual of Omaha. "Invoca has given us deep insights into what's happening in our call centers and where we can improve. It's also driven better collaboration between our marketing and call center teams."

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