With a business like ours that has multiple call centers, it’s important that we deliver a personalized call center experience for every caller. Now with Invoca’s Lost Sales Recovery data, if someone calls a Mutual of Omaha sales center and the call goes unanswered, we get real-time reporting so we can quickly re-engage with that consumer. This ability, plus the transparency in our dashboards and reports across all of our call centers, is invaluable to our business.
