Is Your AI Strategy Driving Patients Away?
The Healthcare CMO’s Guide to the AI-Powered Patient Experience
The patient journey has been transformed by AI, but not always for the better. As healthcare providers rush to implement AI to improve efficiency, many patients feel frustrated, undervalued, and forced into impersonal experiences. The new Healthcare CMO’s Guide to the AI-Powered Patient Experience is your data-driven guide to improving your patient experience with AI without alienating your patients.
What You'll Learn:
- The true healthcare consumer sentiment towards AI: See if your AI efforts are improving or hindering the patient experience.
- The generational divide in AI acceptance: Understand how different age groups perceive and interact with AI, and what that means for your AI strategy.
- Why human connection is still paramount: See the compelling data on why patients overwhelmingly prefer human assistance.
- Why your patients still prefer to call: Learn what is driving more patients to call providers than ever before.
- When and where patients want to use AI: Identify the specific scenarios where AI excels in the patient journey.
Get the report to see why:
More patients choose to call healthcare providers than ever before. Don't let your AI strategy alienate your patients. Get the insights you need to build a truly patient-centric experience.
Download now60%
prefer a human representative to AI
46%
say AI made their experience better
27%
are indifferent to a provider’s AI
Only 1%
rely mostly on generative AI to research healthcare providers
