Immediate data activation
Your unanswered call data can be activated in real time with cloud-based contact center solutions like Five9. This allows immediate re-engagement with highest value unanswered sales calls to increase your conversion rate when the caller interest is highest. All businesses can benefit from this immediate data activation, including those with more than one location, like franchises, dealers, or branches. This metric can be used to incentivize high-performing locations, or to make the case for staffing up or training at lower-performing locations.