Spend less time spotting issues, and more time solving them

Tap into AI and automation to get a complete and objective view into agent call handling, quality, and compliance.
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Invoca has been a huge win for our QA team and our agent supervisors. We’re now evaluating 100% of calls — up from 0.5% — and we’ve reduced the research time it takes to investigate calls by 70%, which is amazing!
Lulu Vargas Martinez, Bilingual QA Monitor/Coach
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Get to insight faster

Say goodbye to manual call scoring and quickly identify interactions that need review and agents that need coaching.
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Evaluate 100% of inbound calls

Move from manually scoring a fraction of customer interactions to automatically scoring all of them.
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Get analytics on the entire call

Analyze the entire experience, even when calls are handled by an outsourced call center or individual location.

Automated call scoring

Define automated scoring criteria to quantify agent performance and track script compliance.

Dashboards, reporting & smart alerts

Monitor how agents, teams or locations are performing against core KPIs, track caller and agent sentiment and how it changes throughout each call, get alerts when call handling issues occur, and quickly dive into specific calls for review.

Immediate analytics

Forget waiting around — access call recordings, transcripts, and call scores immediately after calls end.

Automated agent identification

AI analyzes every conversation to accurately identify and report on the specific agent that handled each call.