AUTOMATED QUALITY ASSURANCE

Spend less time spotting issues, and more time solving them

Tap into AI and automation to get a complete and objective view into agent call handling, quality, and compliance.
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Get to insight faster

Say goodbye to manual call scoring and quickly identify interactions that need review and agents that need coaching.
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Evaluate 100% of inbound calls

Move from manually scoring a fraction of customer interactions to automatically scoring all of them.
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Get analytics on the entire call

Analyze the entire experience, even when calls are handled by an outsourced call center or individual location.
 

Automated call scoring

Define automated scoring criteria to quantify agent performance and track script compliance.

Dashboards & reporting

Monitor how agents, teams or locations are performing against core KPIs, and quickly dive into specific calls for review.
 
 

Immediate analytics

Forget waiting around — access call recordings, transcripts, and call scores immediately after calls end.