Genesys empowers organizations of all sizes to enhance customer acquisition and revenue by creating seamless buying experiences and optimizing agent efficiency on every call. 

Invoca integrates with Genesys in three distinct ways. 

When consumers call your contact centers, Invoca PreSense for Genesys dynamically routes callers and provides real-time marketing data about their digital journey to your Genesys Cloud environment. Data includes ad clicks, website behavior, and cart contents.

Beyond live calls, Invoca can also bring Genesys call data and recordings back into Invoca through flexible integrations. This means you can capture post-call outcomes and agent details, analyze recordings with AI, and share insights with your marketing and QA teams to continuously improve performance.

Invoca PreSense for Genesys Cloud is a powerful integration that enables contact centers to grow revenue by orchestrating end-to-end experiences at scale, from ad click to call to conversion.

Discover how to connect digital marketing and contact centers to drive revenue growth.