Genesys empowers organisations of all sizes to enhance customer acquisition and revenue by creating seamless buying experiences and optimising agent efficiency on every call. 

Invoca integrates with Genesys in three distinct ways. 

When consumers call your contact centres, Invoca PreSense for Genesys dynamically routes callers and provides real-time marketing data about their digital journey to your Genesys Cloud environment. Data includes ad clicks, website behavior, and cart contents.

Beyond live calls, Invoca can also bring Genesys call data and recordings back into Invoca through flexible integrations. This means you can capture post-call outcomes and agent details, analyse recordings with AI, and share insights with your marketing and QA teams to continuously improve performance.

Invoca PreSense for Genesys Cloud is a powerful integration that enables contact centres to grow revenue by orchestrating end-to-end experiences at scale, from ad click to call to conversion.

Discover how to connect digital marketing and contact centres to drive revenue growth.