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Blog
Recent Posts
Call Tracking
by
Sam O'Brien
5 Ways Call Centers Can Improve The Customer Experience
Learn how to create a positive call center experience that will build customer loyalty and create a better understanding of your customers. Learn more.
Telecommunications
by
Owen Ray
Invoca Call Tracking and Analytics Helps DISH Boost Conversion Rates
See how DISH Network uses Invoca call intelligence to create a highly personalized phone experience that converts more shoppers.
Call Tracking
by
Owen Ray
How to Track Phone Calls in Google Analytics 4: A Simple Guide
Learn how to track phone calls in Google Analytics 4 with this simple guide. Invoca explains how you can track leads and ultimately improve customer engagement.
AI
by
Laura Schierberl
Insurance Industry Must Apply Voice AI with a Human Touch
In the past year, smart speakers have become the fastest-growing category of consumer tech and a mainstream way for people to interact with brands.
Call Tracking
by
Owen Ray
Video: How Invoca Tracks and Attributes Phone Calls with Dynamic Phone Numbers
In this video series, we'll make it easy to understand how Invoca tracks, unifies, and analyzes valuable call data.
Marketing Analytics
by
Cari Thompson
Why eMarketer Says The Phone Is The Most Frustrating Channel
Callers are a company's most valuable leads, yet they aren't taking care of these potential customers and are losing business because of it.
Paid Search
by
Owen Ray
Will Paid Search Ads Ruin Voice Search?
Marketers continue to await the arrival of paid search ads to voice assistants like Google Home and Amazon Alexa with bated breath.
Invoca News
by
Debby Haynam
Invoca Named Best Call Management Solution in the MarTech Breakthrough Awards
Invoca is honored to be named “Best Call Management Solution” in the 2020 MarTech Breakthrough awards.
API & Webhook
by
Stacey Watkins
New No-Code Integrations and More in the Invoca Winter ‘22 Release
With Invoca's new no-code integrations, customers can easily stream conversation intelligence data into other platforms with just a few clicks. Learn more.
Financial Services
by
Derek Andersen
5 Financial Services Marketing Trends You Need to Know in 2025
Discover the key financial services marketing trends we’ll see in 2025, and how a revenue execution platform can help you capitalise on them.
Marketing Analytics
by
Laurence Santy
Study Finds Conversations Play Critical Role In Consumers' Financial Decisions
As the financial services industry goes digital, it’s clear that human interaction will still play a large role. Learn why phone call experiences are critical.
Invoca News
by
Laura Schierberl
It’s Official: Invoca Is Now A Facebook Marketing Partner
We couldn’t be happier to announce that Invoca has been selected as a Facebook Marketing Partner.
Paid Search
by
Owen Ray
How to Choose the Right Google Ads Campaign and Make it Better with Call Tracking
Here's how to pick the right Google Ads campaign type for your business and optimize ad campaigns with Invoca call tracking software.
Invoca News
by
Debby Haynam
Women in Tech: Celebrating Our Mentors
Whether it was a specific action, encouraging statement, or memorable personality strength—these women uplifted and inspired us.
Call Tracking
by
Blair Symes
5 Essential Marketing Strategies for Call Conversions
Marketing leaders are making it easy for consumers to engage in conversation with their businesses over the phone. Here are 5 essential strategies.
Performance Marketing
by
Derek Andersen
10 Steps to Improve Your Online Reputation Right Now
Wondering how to improve your business's online reputation? Gain insights about helpful tools and follow our 10 steps to help improve your online reputation.
Invoca News
by
Owen Ray
Congrats to Invoca Academy’s First Scholars!
Congratulations to 20 new Scholars from DAC, Media Experts, and Rise Interactive for becoming the first group of certified conversation intelligence experts!
Marketing Analytics
by
Owen Ray
How to Measure Paid Search ROI with Call Analytics Data
Here are some tips from Think With Google and the call analytics experts at Invoca on how to accurately measure your paid search with call tracking.
Contact Centre
by
Derek Andersen
Build Your Action Plan for Improved Customer Satisfaction
Is your customer service team stuck in a performance rut? Build your action plan with these suggestions and watch customer satisfaction improve.
Invoca News
by
Gregg Johnson
Invoca named a Leader in Forrester Wave Conversation Intelligence Report
Invoca has been named a Leader in The Forrester Wave: Conversation Intelligence: Sales And Marketing, Q4 2021 report. Learn more and download the report.
Marketing Analytics
by
Laurence Santy
Marketing Attribution Modeling: Pros and Cons of the Top 5 Techniques
Multi-touch marketing attribution is crucial for campaign optimisation. Learn the top attribution models every marketer needs to know.
Invoca News
by
Kyle Andersson
Digital Market Media on Invoca Summit, Quality, and Compliance
Digital Marketing Media's Kyle Andersson reflects on Invoca Summit 2019 and what he learned at the world's only call tracking conference.
Invoca News
by
Laura Schierberl
How We're Fostering Diversity & Inclusion at Invoca
At Invoca we're taking the diversity and inclusion issue to heart. We are committed to fostering a culture that is fair, equitable, and welcoming for everyone.
Call Tracking
by
Debby Haynam
Personalize Call Routing Using Digital and Offline Data
This week’s product tour video shows you how to connect and use digital and offline data to personalize call routing using Invoca.
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