Rookie of the Year
The Rookie of the Year is a customer who has been using Invoca for less than a year and has demonstrated outstanding dedication to getting up and running quickly, embraced conversation intelligence with passion, and has seen meaningful impact within months of going live.
Visionary of the Year
The Visionary of the Year makes the most of their conversation intelligence investment through a strong vision — and executing on that vision — to fully use the technology in innovative ways to meet business objectives. They typically will have joined multiple beta programs, used Invoca in creative ways, and provided product feedback that will impact the broader Invoca account base.
Thought Leader of the Year
The Thought Leader of the Year is a customer who eagerly and publicly shares their expertise and innovative ways they are using conversation intelligence. They provide public testimonials, participate regularly in thought leadership opportunities, and are widely considered subject matter experts in marketing, CX, or the contact center.
Best use of Conversation Intelligence in the Contact Center
This award recognizes a customer that is maximizing their use of conversation intelligence to improve customer experience, operations, and employee experience to demonstrably improve key contact center KPIs.
Best Cross-Channel CX Strategy
This award is given to a customer who uses insights uncovered with Invoca to significantly improve their customers' experience and collaborates across channels to do so.
Best Upgrade of the Year
The Upgrade of the Year is a customer who has moved to Invoca from another call tracking or conversation analytics platform and has embraced conversation intelligence to realize swift and meaningful impact.
Performance Marketer of the Year
The Performance Marketer of the Year demonstrates excellence in partnership and business development. They consistently provide growth opportunities and value to their brand partners.
Breakthrough Partner of the Year
The Breakthrough Partner of the Year is a partner or agency who has introduced a new and exciting turnkey integration that delivers incredible value. This partner is using out of the box thinking to find new ways to use Invoca data to drive results for our mutual customers and increase the use and usability of our platforms.
Partner Collaboration Award
The Partner Collaboration Award recognizes a technology or agency partner who consistently demonstrates a strong commitment to supporting opportunities through collaboration on events, webinars, lunch and learns, and other promotional activities to drive visibility, awareness, and business opportunities with new customers.
Partner Innovation Award
The Partner Innovation Award recognizes a technology or agency partner who consistently devises or delivers the most creative use cases or integration ideas that help bring cutting-edge solutions to market and drive the next generation of tools for the industry.