Exhibit A – Platform Edition Features

Invoca Basic

Invoca Basic Platform Edition features include:

  • Track calls
    • Dynamic numbers
    • Static numbers
    • Toll-free numbers
    • Local numbers
  • Manage call flow
    • Interactive Voice Response (IVR) keypress routing
  • Attribute calls to media/source
    • 1:1 consumer-level attribution
    • Standard data capture
  • Measure and report
    • In-platform dashboards and reports
    • Scheduled email reports
  • Security, IT, and compliance
    • Call fraud and robodialer protection
    • GDPR Compliance
    • Two-factor authentication

Additional platform features and Subscription Services may be purchased for an additional fee.

These platform features are for the U.S. and Canada only.

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Initial Response
Temporary Resolution
Final Resolution
Severity Level
Initial Response: After receiving Customer’s initial notice of, or otherwise discovering, an error, Invoca will endeavor to provide its Initial Response within the following target timelines
Severity Level 1: 1 Hour (24x7x365)
Severity Level 2: 4 Business Hours
Severity Level 3: 8 Business Hours
Temporary Resolution: After receiving Customer’s initial notice of, or otherwise discovering, an error, Invoca will endeavor to provide a Temporary Resolution within the following target timelines
Severity Level 1: 4 Hours (24x7x365)
Severity Level 2: 24 Business Hours
Severity Level 3: As determined by Invoca
Final Resolution: After receiving Customer’s initial notice of, or otherwise discovering, an error, Invoca will endeavor to provide a Final Resolution within the following target timeline
Severity Level 1:  7 Business Days
Severity Level 2: 10 Business Days
Severity Level 3: As determined by Invoca
Severity Level 1
1 Hour (24x7x365)
4 Hours (24x7x365)
7 Business Days
Severity Level 2
4 Business Hours
24 Business Hours
10 Business Days
Severity Level 3
8 Business Hours
As determined by Invoca
As determined by Invoca
CookiesCategory
Hostname
Cookie Name
Default description
Lifespan
Category: Performance
Hostname: invoca.com
Cookie Name: _ga
Default description: This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website
Lifespan: Persistent
Severity Level
Definition
United States – Hours of Operation
Hours: M-F, 8:00am - 5:00pm, Pacific Time (PT)
Customer Support Portal: https://invoca.force.com/community/s/
Customer Support Email: questions@invoca.com