Standard Redaction Enhancement

We’ve enhanced Invoca’s redaction engine to more accurately remove PCI/PII data from call recordings and transcripts, while keeping useful information like appointment times and price points visible.

Availability & Implementation: Available after Oct 6, 2025
Automatically applied for all current redaction customers and new voice customers at no additional cost

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• Protects sensitive information: credit cards, SSNs, DOB, passwords, and more
  
• Retains useful details like appointment dates, model numbers, and price points
  
• Removes the need to choose between multiple “levels” of redaction—everything is handled by one standardized engine

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