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Call Search Enancement
More easily find repeat callers
You can now filter calls by Caller ID using Invoca's Insights and Analytics feature. This means you can more easily find all calls associated with a particular phone number.
This feature is included in the IFCC Quality Management Module at no additional cost.
Key Benefits
- It’s now faster and easier to surface specific calls from specific phone numbers
- It’s an easy way to find repeat callers and the associated call scores to identify possible pain points in a customer’s journey
