Annual Open Enrollment (AEP) Readiness

During Annual Enrollment Period, health insurance providers often handle calls that run longer than usual. Invoca supports these customers by temporarily extending the standard 3-hour call duration limit to 8 hours for the duration of the enrollment season.

For Who? Health insurance providers. Available in the US only.

Availability & Implementation: The extension window runs from October 7 through December 8. Customers can request activation by submitting a support ticket, and the extended limit is automatically disabled once the AEP period ends. Note: transcripts for calls longer than 3 hours must be downloaded as CSVs, and calls exceeding 3 hours may take up to 12 hours to fully load into the platform.

• Accommodates longer AEP conversations without interrupting service
• No additional cost; call durations and AI minutes accrue at standard rates
• Sensitive data redaction for recordings and transcripts remains fully unaffected

‍