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Slack
Overview
The Invoca integration for Slack allows you to have Signal outcomes, like missed calls or conversion opportunities, sent directly to Slack via channel or individual. These alerts include call back numbers and a link to the call detail to make smart decisions about when and how to re-engage.
Key Benefits
- Take immediate action on missed opportunities like calls unanswered by an agent
- Forward Slack alerts to other individuals or channels
- Use call back numbers and call details contained in the alerts to understand which callers need action immediately and which can be contacted in the future