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Decibel

Decibel

Overview

Decibel's customer experience analytics platform, DXS, uses artificial intelligence to give companies information on how they can improve their websites to generate more revenue. The Invoca integration connects Decibel's experience score with Invoca's call data for a complete online + offline view into the conversion funnel.

User session details showing session ID, local time, status, visit count, location, language, device, OS, browser, channel, goal count, average wait time, opened tabs, appointment status, call recording link, and sales call status.

Key Benefits

  • See exactly where consumers leave the e-commerce flow and pick up the phone
  • Fix e-commerce breakpoints for higher conversion rates\Discover and optimize flows that drive calls and convert them more quickly
  • Discover and optimize flows that drive calls and convert them more quickly
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