We analyzed anonymized insights our AI captured on over 60 million phone calls. This infographic breaks out data across nine industries, providing performance benchmarks for how effective contact centers are at answering phone leads and converting them to revenue.
As a contact center leader looking to maximize close rates, these insights provide the benchmarks you need to measure your performance against peers and competitors.
As you explore this data, you'll discover where your contact center excels and where areas for improvement lie.
