HCIC 2026 · October 25–28 · Omni Orlando, ChampionsGate · Booth 609
HCIC 2026 · October 25–28 · Omni Orlando, ChampionsGate · Booth 609
HCIC 2026 — Healthcare Interactive Conference
Activate AI agents to turn leads into appointments & prove your marketing's impact.
At HCIC 2026, we're showing healthcare marketing leaders what is possible when AI agents open the digital front doors to patient care. See it live at Booth 609, or come hear how Emory Healthcare uses Invoca to optimize their marketing budget.
Want more? Join us at Eagles Edge for a special after hours celebration cohosted by Amsive Health.
Nico is Invoca's AI patient engagement agent that interacts with patients in the channel they prefer.
Voice Agent:
Answers right away every time and instantly. Capable of identifying new or existing patients, Nico qualifies intent, checks eligibility, answers questions, books the appointment, and routes high-intent callers to your staff with the full conversation history attached.
Messaging Agent:
Responds by SMS the second a patient submits an appointment request or lead form. Re-engages patients who abandon a multi-step scheduling flow. Schedules callbacks.
Both agents share the same context. Before a single word is exchanged, Nico already knows the ad the patient clicked, the pages they viewed, and the calls they've made giving patients the confidence they need to proceed.
Prove It or Lose It: How Emory Healthcare Uses Conversation Intelligence to Defend Budgets and Drive Decisions
Wade Smith of Emory Healthcare joins Invoca's Tom Phillips to walk through the real architecture — first-party call data flowing into Snowflake and Salesforce Marketing Cloud Intelligence, blended with form fills and click tracking, and used to make defensible budget, landing page, and tactic decisions.
Real dashboards. Real decisions. Including what didn't work. Plus a data maturity roadmap you can take back to your team.
Session Schedule
Monday, October 26
3:00 PM in the Olympic Room
After Hours at Eagles Edge — Co-Hosted with
When the exhibit hall closes, head to the Omni's premier golf entertainment venue.
Invoca and Amsive Health are taking over Eagles Edge and its state-of-the-art hitting bays loaded with TopTracer tech. Complimentary food and drinks. A room full of healthcare marketing leaders who understand exactly what you're up against.
Good company, good food, and a little friendly competition
Three minutes, and experience the full loop — Ad engagements, AI interactions, appointments booked, the campaign credited.
Every entry point covered.
Inbound calls, inbound texts, web forms, lead platform submissions, abandoned appointment-request flows. One agent, not four point solutions.
Appointments booked inside the conversation.
Live scheduling through NexHealth, Salesforce, and HubSpot — real availability, booked while the patient is still engaged, written back to your systems automatically.
Nights, weekends, and volume surges.
Covered without adding headcount or handing your brand to a BPO.
Agent Studio.
Guided, no-code setup — build, test, and publish an agent without an engineering ticket. Control behavior, knowledge, tools, and guardrails yourself.
View Agent Reasoning.
An inline timeline of the knowledge sources cited, tools called, guardrails fired, model confidence, and latency. Self-served in seconds.
Built for control.
Consent capture and opt-out honoring, automatic redaction, restricted topics, forced escalation, and training on your approved content only.
Plenty of vendors can answer a phone. None of them can tell you which campaign paid for the appointment.
That's the difference, and it comes from data no one else has: the patient's digital journey before the conversation, and the conversation and outcome after it.
So every booked appointment, completed callback, and conversion ties back to its channel, campaign, ad, and keyword — and every conversation is scored for quality and adherence, not just logged. The call tracking and quality management foundation underneath Nico is what makes both the intelligence and the attribution possible in the first place.
Engage patients faster. Convert more of the demand you already paid for. Know what worked.
