Recent Posts

Leading healthcare providers use conversation intelligence. Learn how it helps them create personalized experiences that fuel patient acquisition and retention.

Invoca is a great place to work! See why Inc. Magazine has named Invoca a Best Workplace for seven years running.

We're putting a spotlight on our most inspiring customers! Today's feature is Matteo Togni, a senior manager of digital product in the automotive industry.

Get the latest call tracking and conversation intelligence statistics. Learn how tapping into insights from phone conversations can help you drive more revenue.

Learn how Invoca works, how it can make your customers and your business more successful, and how to become one of our valued channel partners.

We're putting a spotlight on our most inspiring customers! Today's feature is Chris Erckert, Channel Director at BBQGuys.

We're putting a spotlight on our inspiring customers! Today's feature is Noah Brooks, Manager of Digital Engagement & Analytics for University Hospitals

Many healthcare contact centres are currently strained due to staffing shortages. Learn how Invoca helps leading healthcare providers do more with less.

For our Revenue Execution Heroes series, we put a spotlight on our most inspiring customers! Today's feature is Lorenzo Clark, VP of Sales at Windstream

Did you miss out on Enterprise Connect 2022? Check out our top takeaways from the event to discover the latest contact centre tips, trends, and technologies.

Google Analytics 4: The Complete Guide to Switching to GA4

Invoca is a Gold Sponsor of Adobe Summit 2022! Learn how to personalize the digital-to-call experience with Invoca’s Adobe Experience Cloud integrations.

When left unchecked, a high customer churn rate can harm your business's revenue. Learn how to calculate churn, how to analyze it, and how to reduce it.

Learn how you can use insights from conversation intelligence to help customers convert over their preferred channel — whether it’s online or over the phone.

Learn how healthcare marketers can use technology to create patient-first experiences that accelerate patient acquisition and improve access to care. 

Do you want to boost your call centre performance? Monitor the metrics listed here to highlight improvements and provide top-tier customer experiences.

5 great tips that can help reduce your call abandonment rate and improve call center efficiency.

Agent burnout can be detrimental to your contact centre's performance — but don't worry, it is preventable. Learn the top strategies to keep your agents happy.

As part of our plan to make diversity, equity and inclusion a sustainable part of Invoca culture, we are providing public updates on the initiative’s progress.

Learn how AI-powered conversation intelligence in the contact centre drives efficiency, increases revenue, and improves the customer experience.

Here are 5 signs of a bad mobile experience you need to look out for to keep your customers clicking and calling.

We sat down with Victor Borda, Director, Data Science at Invoca to see what makes his team unique and why he’s passionate about his work.

It's more important than ever to know how to measure brand awareness and the benefits of doing so. Uncover 20 need-to-know brand awareness metrics.

A few months ago, we chatted with Shannon Stengele, a production support engineer at Invoca, about why she loves her job.