Jane Irene Kelly

Call centres are notoriously stressful, with high rates of burnout and turnover. Learn how you can improve the work environment for your agents.

What is a good CPC? Discover industry benchmarks and how to optimise your Google Ads campaigns for better ROI and lower costs per click.

Understand the AHT meaning in contact centres, how it impacts customer satisfaction, and discover strategies to measure and reduce handle time.

Learn key contact centre compliance requirements, their impact on operations, and strategies to stay compliant while ensuring customer trust.

Understand cost per acquisition (CPA), how it impacts marketing strategies, and ways to optimise campaigns for lower customer acquisition costs.

Discover how an omnichannel contact centre enhances customer experience with seamless support across voice, chat, email, and social in 2025.

Learn how to craft effective call centre scripts with best practices and real-world examples to boost customer interactions and agent efficiency.

Explore effective pest control marketing ideas to generate more leads, attract clients, and build a thriving business in your local market.

Discover the latest strategies for building a call centre training program. Learn how these best practices and tech tools can help your team succeed.