Jane Irene Kelly

Stay updated on contact centre automation trends and understand how emerging tech is reshaping operations, enhancing efficiency, and improving service.

Discover real-case examples like MoneySolver, AutoNation, and Windstream. Using AI-powered quality assurance, analytics, and intelligent routing.

Learn the 20 best call centre practices that you should implement in your organisation to improve performance and customer satisfaction.

Call centres are notoriously stressful workplaces. Learn our top 6 steps to reduce stress and create a better environment for your agents.

Customer experience expectations are higher than ever. Learn 7 ideas you can institute quickly and easily to improve customer service at your organisation.

Are your call centre agents having trouble coping with the stresses of their job? Learn the telltale signs of agent burnout in this post.

Customer care is how you help customers feel a sense of connection with and positivity about your brand, products, and services. Learn more in this post.

Discover the ins and outs of Black Box AI technology, its applications, benefits, real-world examples, and potential impacts on security and privacy.

Understand your buyer personas and tailor your strategies to connect with your target audience on a deeper level, conversions, driving engagement, and loyalty.