Contact Centre

Learn how contact centre leaders can use call analytics software to gain actionable insights to improve performance and drive more conversions.

Learn the 20 best call centre practices that you should implement in your organisation to improve performance and customer satisfaction.

Call centres are notoriously stressful workplaces. Learn our top 6 steps to reduce stress and create a better environment for your agents.

Customer experience expectations are higher than ever. Learn 7 ideas you can institute quickly and easily to improve customer service at your organisation.

Are your call centre agents having trouble coping with the stresses of their job? Learn the telltale signs of agent burnout in this post.

In this post, we’ll cover 15 phrases your contact centre agents should never use, phrases that often upset customers, fuel churn, and damage brand loyalty.

This year, B2C sales teams are navigating rapid technological advancements and shifting consumer expectations. Learn the top statistics you need to thrive.

Learn what makes Invoca the best conversation intelligence software for marketing and contact centres. Advanced AI, ease of use, and accuracy make Invoca #1.

Build a data-driven culture to boost revenue. Break down data silos, empower teams with analytics skills, and connect online & offline data for a holistic view.