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Check out the finalists for the 2022 Invoca Summit Awards! Register for the premier conversation intelligence conference today.

Learn how you can drive more revenue from the contact centre and provide superior customer service with AI-powered quality assurance.

If any part of the call experience isn’t up to par, it can be costly to your dealerships. Learn how to create seamless call experiences that convert more leads.

Expectations for the customer experience are at an all-time high. Learn how customer care teams use AI to scale their efforts and improve satisfaction.

Check out the speakers presenting at Invoca Summit 2022. Summit is the premier conversation intelligence conference for marketing, contact center, and CX pros.

See how car buyers are responding to dealer markups and market adjustments and how you can restore brand loyalty and trust in your dealership.

Voice of the customer data can help you increase revenue growth and improve CX. Learn the strategies and technology you need to capture VoC insights at scale.

We're putting a spotlight on our most inspiring customers! Today's feature is Taylor Stanley, director of marketing at Rick’s Custom Fencing & Decking.

The contact centre is one of the most important customer service channels. Learn how to deliver seamless experiences that increase customer satisfaction.

Learn why automotive marketers need attribution for phone leads driven by digital marketing and how to get attribution for phone leads with call tracking.

Learn how Five9 and Invoca have partnered to bring digital journey data to the contact centre agent to personalize call experiences.

Calls are a crucial piece of the automotive buying journey. Learn how much your missed calls could be costing you, and how you can recoup revenue from them.

See how you can reduce call centre agent attrition by creating a coaching process that agents love and using AI to automatically QA and score your calls.

To cater to today’s automotive consumer, dealerships and service centres need to provide top-notch online and phone call experiences. Learn how in this post.

Paid search in the automotive industry is getting more competitive. Learn our top 9 tactics to drive more automotive leads from search ads.

Learn how to improve IVR interactive voice response systems to improve conversion rates and caller experience for multi-location businesses and franchises.

With reduced inventory and increased demand for new and used cars, competition between dealerships is fierce. Learn how call attribution can give you an edge.

Using secret shoppers to monitor call handling quality is inefficient and biased. Learn how you can use AI to automatically QA your calls instead.

Many contact centers face high turnover rates. Learn how to create positive, productive coaching changes that boost talent retention.

First call resolution (FCR) is a measure of how quickly and effectively your agents can address customer issues. Learn our top tips to improve your FCR.

Callers have higher expectations for customer service than ever. Learn 6 phone skills that will help your sales team delight customers and convert more leads.

Brand loyalty is harder to earn in 2024 than ever. Learn what brand loyalty is, why it's important, and our top strategies to build it with your customers.

Learn what conversation intelligence is, how leading brands use it, and it can help you increase your profitability in an uncertain economic landscape.