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Increase Call Conversion Rates
Convert more callers to customers by having IVRs route leads to the best agents and locations to assist them.
Improve Agent and Location Efficiency
Reduce agent and location call handling times, shorten caller hold times, and reduce transfers and CX issues.
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Delight Callers With Natural Experiences
Invoca’s IVR software understands both voice and keypress responses, improving caller experiences and reducing abandon rates.
Easy to configure and deploy
Easily configure your IVRs in minutes with no coding or help from IT. Invoca IVRs work with every phone system, so you can deploy them immediately with no disruption to your business.
Qualify and route callers
Have IVRs automatically qualify callers and route them by intent to the best location, department, or agent to assist them. Screen for callers your business can’t serve so your staff doesn’t waste time with them.
Automate caller handling
Have IVRs assist callers when locations are closed and agents are busy. Use Invoca’s IVR software to answer questions, survey customers, and collect data from callers, such as their preferred phone number, date of birth, or day and time for an appointment.
Report and action upon IVR data
View caller IVR responses and interaction data in Invoca reports. Detect CX issues impacting conversions, pass IVR responses to your CRM, use IVR responses to classify caller intent for use in marketing optimizations and audience targeting, and more.
Discover how leading brands use Invoca IVRs
IVR Software FAQs
What is IVR software?
IVR software, or Interactive Voice Response software, is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. It enables automated responses to customer queries to help businesses manage calls without needing a human operator for every interaction. Invoca's IVR is designed to facilitate these interactions smoothly, providing a robust platform that caters to marketing, sales, and customer experience (CX) needs. These solutions help in automating call handling, so businesses can manage high call volumes effectively.
How can Invoca's IVR improve caller experiences?
Invoca’s IVR software enhances caller experiences by understanding both voice and keypress responses. This dual capability allows callers to interact in the way that feels most natural to them. By giving callers the ability to self-route to their desired destination, IVR software reduces unnecessary transfers. In addition, IVRs can efficiently collect caller information and share important announcements from the company.
Can Invoca IVRs reduce caller hold times and call handling times?
Yes, Invoca IVRs can play a pivotal role in minimizing caller hold times and overall call handling times. IVRs ensure that calls are directed to the most suitable agents or departments quickly. By automating the initial call qualification and routing process, callers are connected to the right resources without unnecessary delays. This not only improves customer satisfaction but also enhances the productivity of call centers by allowing agents to focus on more complex inquiries.
Does Invoca offer analytics and insights on IVR performance?
Yes, Invoca provides comprehensive analytics and insights into IVR performance. This allows businesses to monitor how their IVR systems are performing and identify any issues that may impact customer interactions. It also allows them to analyze survey data and responses from callers at scale. With Invoca’s detailed reporting, businesses can make the right data-driven decisions to improve the caller experience and operational efficiency.
How can Invoca IVRs help reduce operational costs?
Invoca’s IVRs reduce operational costs by automating many of the tasks that would traditionally require live agents. By using Invoca’s IVR software, businesses can handle a large volume of calls without needing to scale their workforce proportionally. This automation extends to answering common queries, routing calls, and collecting information from callers, which cuts down on the need for additional staff. As a result, companies can operate more cost-effectively while maintaining high service standards.
Are Invoca's IVR solutions scalable for growing businesses?
Invoca's IVR software is highly scalable, making it an excellent choice for businesses of any size. Since the IVRs are 100% cloud-based, they don’t require any changes to your existing telephony infrastructure. They are flexible and can be changed in minutes via the Invoca portal—no developer assistance required.
