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Invoca’s call recordings and transcriptions are invaluable coaching tools. Insights from Invoca have helped guide a great deal of our training. They’ve also helped us close the customer feedback loop so we can understand how our customers think, what matters to them, and their sentiments.
Tap into a goldmine of insights with best-in-class transcripts
Get a searchable database of every call transcribed by generative AI with best-in-class accuracy. Review call transcriptions for unique insights into your customers, products, competitors, call experiences, and more.
Record and transcribe every call to the cloud, no matter where it goes
Invoca’s call transcription software works seamlessly with your existing telephony providers, so you can securely record and transcribe 100% of your inbound calls to your contact centers, locations, BPOs, or agent mobile phones. Invoca begins recording as soon as the call connects — and stays on the call no matter where it’s transferred to — to capture the complete caller experience, every time.
Quickly find what you’re looking for
Whether you’re looking to review a specific call or trying to isolate calls that meet specific criteria, global transcript search and report filters make it easy to find exactly what you need with only a few clicks.
Automated redaction of sensitive caller information
Invoca’s proprietary algorithms automatically remove sensitive caller information — like credit card data and social security number — from recordings and transcripts, helping you minimise risk and maintain PCI DSS compliance.
Dig deeper into your conversations with call transcription and recording software
Call Transcription Software FAQs
What is call transcription?
Call transcription involves converting spoken conversations from phone calls into written text. Invoca’s transcription engine powered by generative AI LLMs (large language models) turns call recordings into text with unmatched precision. This gives businesses a detailed record of their phone interactions, which can be reviewed and analyzed to gain insights into customer behavior and preferences.
How does call transcription work?
Invoca begins transcribing calls as soon as they connect. The system records the conversation and then uses industry-leading algorithms to transcribe the spoken words into text. This transcription is stored in a searchable database, making it easy to review and analyze. Invoca ensures that the entire conversation is captured, even if the call is transferred, giving agents a complete record of the interaction.
Is Invoca’s call transcription software accurate?
Transcripts are only as valuable as they are accurate, and Invoca’s new transcripts are second to none. To ensure their accuracy, our data science and engineering teams took best-in-class generative AI LLMs and spent the last year training them on nearly 1 million hours of supervised audio data. The result is transcription technology with an industry-low WER (word error rate). There is truly nothing like it.
Does Inovca’s transcription software redact sensitive information?
Invoca is HIPAA compliant and certified compliant with the standards set forth by the Payment Card Industry Data Security Standards (PCI DSS). In the case that sensitive data — e.g. credit card information, date of birth, protected health information (PHI) — may be disclosed by consumers during your calls, Invoca can automatically redact this information from recordings and transcripts before they're stored.
