Semantic Signals

Go beyond exact keywords to understand what’s really happening in your conversations. Semantic Signals use AI-powered interpretation to identify nuanced behaviors and moments, like empathy, courtesy, objection handling, competitor mentions, or frustrated callers, even when phrasing varies. Signals are pre-built and ready to activate quickly, and you can refine them by removing non-applicable phrases to improve accuracy while keeping insights easy to verify in transcripts.
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‍This feature is included with Signal AI Silver and Gold packages and the QM Module for U.S. customers.  Semantic Signals do not count against Signal limits. 

You can learn more about this new feature in the Invoca Academy.

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• Day-1 value with out-of-the-box Signals that require no training or heavy configuration.
• Capture hard-to-define behaviors that previously demanded exhaustive phrase lists or manual QA review.
• Enable deeper analysis by layering Semantic Signals with keyword signals and other AI Signals.

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