AI Messaging Agent: Multi-Location & Agency Support

Deploy AI Messaging Agents at scale without sacrificing accuracy. You can now create and configure agents at the profile/location level (not only at the network level), making it easier for multi-location brands and agencies to roll out AI Messaging Agent across many locations. Profile-level agents leverage location-specific transcripts and data, improving responses for details like hours, services, and offerings.

This feature is available now. Learn more about this new feature in the Support Portal. 

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• Scale faster across many locations and profiles.
• Increase accuracy with location-specific knowledge and context.
• Deliver more consistent experiences for customers engaging via SMS.