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Auryc
Overview
Auryc is a real-time journey intelligence platform that surfaces valuable insights with powerful visual context across all of your digital user journeys. Integrating Invoca with Auryc seamlessly connects customer interactions across digital and non-digital channels (like phone calls) to help enterprises find and resolve the customer journey issues that directly impact conversions and customer satisfaction.
Key Benefits
- Connect online activity to offline calls for optimisation of both conversion channels
- View customer journey including session replay from online to phone call
- Identify online frustration and errors that led to phone calls