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INDUSTRY:
Robert Half + Invoca Case Study
With Invoca, Robert Half can intelligently route callers and capture deep conversation insights
"Invoca is the backbone of our inbound call program. We use it to automatically route people to the right office, improving their experience with our brand."
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Robert Half pioneered specialised staffing services in 1948 and today is the industry leader worldwide. The team uses Invoca to improve phone call experiences at its 250+ offices across the U.S.
"Marketing's role is to unify data across our organisation," said Regan Sweeney, Sr. Director of Global MarComm Analytics at Robert Half. "Invoca not only helps us effectively route our calls, but it also captures deep analytics about what's happening in the conversations. We can, in turn, use that data to drive new operational efficiencies."
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