Derek Andersen

The digital marketing landscape is more competitive than ever. We compiled these stats to help you assess the competition and improve your strategy.

Learn how to improve contact centre employee satisfaction (ESAT) to retain more agents, increase productivity, and provide better customer service.

The average call centre turnover rate has reached 45%. Learn how you can train agents to improve retention in remote and hybrid work environments.

In this post, we’ll cover 15 phrases your contact centre agents should never use, phrases that often upset customers, fuel churn, and damage brand loyalty.

Learn how AI can help you identify buying intent and how you can use these insights to create seamless customer experiences that build loyalty.

This year, B2C sales teams are navigating rapid technological advancements and shifting consumer expectations. Learn the top statistics you need to thrive.

2025 is shaping up to be a pivotal year for CMOs. We collected 30 key statistics to help CMOs guide their strategies and navigate the rugged terrain ahead.

Getting Great Place to Work (GPTW) certified means more than slapping another badge on our careers page. Learn more here!

Marketers need to understand their audience on a deep level. Learn how first-party data from phone calls can help you improve targeting and personalization.