Jane Irene Kelly

Understand cost per acquisition (CPA), how it impacts marketing strategies, and ways to optimise campaigns for lower customer acquisition costs.

Discover how an omnichannel contact centre enhances customer experience with seamless support across voice, chat, email, and social in 2025.

Learn how to craft effective call centre scripts with best practices and real-world examples to boost customer interactions and agent efficiency.

Explore effective pest control marketing ideas to generate more leads, attract clients, and build a thriving business in your local market.

Discover the latest strategies for building a call centre training program. Learn how these best practices and tech tools can help your team succeed.

Learn the 20 best call centre practices that you should implement in your organisation to improve performance and customer satisfaction.

Call centres are notoriously stressful workplaces. Learn our top 6 steps to reduce stress and create a better environment for your agents.

Customer experience expectations are higher than ever. Learn 7 ideas you can institute quickly and easily to improve customer service at your organisation.

Are your call centre agents having trouble coping with the stresses of their job? Learn the telltale signs of agent burnout in this post.