Drive revenue growth by connecting digital marketing teams to the contact center
Connect online and offline experiences in the Genesys platform with Invoca PreSense.
Empower agents with real-time insights
Surface key digital journey insights like caller ad clicks, page visits, and cart contents so agents can personalize conversations, resolve issues quickly, and drive more conversions.
Enhanced customer experience
Stop making assumptions. Get complete attribution to understand what’s driving conversions, so can optimise with confidence and grow revenue efficiently.
Stretch your budget
Maximise your marketing budget. Automatically measure intent and outcomes to double-down on your best-performing media and stop wasting spend on what’s not.
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Book a time to meet with us and learn why Invoca PreSense for Genesys Cloud is a unique and powerful integration that helps contact centers grow revenue by aligning with their digital marketing teams to orchestrate winning end-to-end experiences at scale, from ad click, to call, to conversion.
“The second a rep picks up the phone, we know what’s in their cart, we know what features they are interested in, we know what pages they’ve been on. When the rep has that information, it’s incredible what they can do.”
