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INDUSTRY:
SERVPRO + Invoca Case Study
SERVPRO uses Invoca to efficiently route calls and provide a seamless experience for customers
"Invoca automatically detects each online visitor's location and serves them the phone number of their closest franchise — they no longer have to go through unnecessary transfers and repeat themselves."
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For more than 50 years, SERVPRO has been a trusted leader in fire and water cleanup and restoration services, construction, mold mitigation, biohazard and pathogen remediation. SERVPRO’s professional services network of more than 2,200 individually owned and operated franchises spans the United States and Canada, responding to property damage emergencies large and small — from million-square-foot commercial facilities to individual homes.
"When customers call us, they're going through a difficult time — it's critical that we give them a good experience and don't complicate their lives," said Jay Hinton, director of digital marketing, SERVPRO. "Invoca has created a paradigm shift for our company. It automatically detects each online visitor's location and serves them the phone number of their closest franchise — they no longer have to go through unnecessary transfers and repeat themselves."
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