Today’s consumers expect a lot from your brand, from speedy self-service to personalized interactions. But your ability to deliver a positive experience hinges on access to accurate, in-the-moment customer data and blending your digital experience with the phone channel.
In this session, learn how DIRECTV uses data from Invoca to:
Create better buying experiences that empower agents and delight callers
Shine a light on the buyer journey and identify issues that are hurting conversions
Fuel their digital transformation efforts with more relevant customer data
Join us for this enlightening webinar to hear from leaders at DIRECTV and Invoca, who will discuss how to take a customer-first approach and deliver a more seamless omnichannel experience across digital and contact centers.