Transforming Contact Centers into CX Powerhouses with DIRECTV, Invoca, and Tealium

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on-demand webinar

Transforming Contact Centers into CX Powerhouses with DIRECTV, Invoca, and Tealium

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By submitting this form, you acknowledge that Invoca may contact you with information related to your request and for marketing purposes. We respect your privacy and will never sell, rent, or share your personal information. For more information, visit our Terms of Service & Privacy Policy

The contact center is no longer just a cost center—it’s a strategic hub for customer engagement, retention, and revenue. In this webinar, experts from DIRECTV, Invoca, and Tealium explore how brands can connect digital and voice channels to deliver personalized, efficient, and data-driven customer experiences.

These experts will discuss how to:

Eliminate data silos to create a unified customer view
Intelligently route calls using real-time digital behavior and predictive intent signals
Empower agents with rich context to personalize interactions and drive better outcomes
Enhance call engagement with AI-powered sentiment analysis and dynamic audience suppression
Enhance overall CX pre-, during, and post-call

Whether you’re in marketing, CX, or operations, this session offers a practical framework to turn your contact center into a revenue-driving, loyalty-boosting machine.

speakers

Chris Worden

Director of Partner Marketing, Invoca

Josh Wolf

Sr. Director, Solutions Consulting, Tealium

Mark Loovis

Sr. Director, Marketing Technology, DIRECTV