We are excited to highlight this year’s Invoca Summit Awards winners that were announced at Summit last week. Our primary focus at Invoca is always the success of our customers, and this year we are proud to promote the success of nine amazing Invoca customers and partners. Do you have what it takes to win an Invoca Summit Award? Click here to stay up-to-date with Invoca Summit 2021 news. Award submission reopen next summer!
Here are this year's winners!
The Rookie of the Year is a customer who has been using Invoca for less than a year, demonstrates outstanding dedication to getting up and running quickly, have embraced conversation intelligence with vigor, and have seen a swift and meaningful impact within months of going live. The Rookie of the Year is Windstream!
Over the past year we have transformed inside sales into a performance-based environment and Invoca’s technology supports that business characteristic. Not only has our partnership produced a strong ROI but winning Rookie of the Year feeds our competitive nature. We’re healthy, hungry, and prepared to go to the next level. - Lorenzo Clark, National Sales Vice President, Windstream
Hear more from Windstream in this video:
The Visionary of the Year makes the most of their investment by fully leveraging the technology in new and innovative ways to provide the maximum ROI. They typically will have joined multiple beta programs, leading product direction and execution, leveraged Invoca in unique and creative ways, and pushed our platform and product teams to make improvements that impact the broader Invoca account base. The Visionary of the year is AutoNation!
This award validates the hard work of our AutoNation teams towards advancing our digital capabilities and innovating our customer experience. The collaboration with Invoca is allowing us to gather and analyze data we did not have access to in the past which will help us maximize our marketing efforts and find better ways to serve our customers. - Anand Rao, SVP Digital Business, AutoNation.
Hear more from AutoNation in this video:
The Influencer of the Year is a strong advocate for Invoca who speaks publicly about their expertise and the innovative ways they are leveraging the software to get the most value. They provide public testimonials, participate regularly in co-marketing and thought leadership opportunities, and are widely considered subject matter experts in marketing and call tracking analytics. The Influencer of the year is Vitas Healthcare!
"Our marketing department’s mission is to educate patients, their family members, our healthcare partners and referral sources about compassionate hospice care, with a goal of reinforcing reasons to choose VITAS as their provider,” says Drew Landmeier, senior vice president and chief marketing officer for VITAS. “With the insights we have gained from Invoca analytics, we feel confident that we understand what our audience is asking about and looking for when they are choosing a trusted end-of-life care provider."
Signal Discovery from Invoca has allowed us to uncover the insights contained in the conversations on our phone calls and fine-tune our website, app content, call-center scripts and training modules to make sure our information is current, updated regularly and matches caller’s questions, concerns, and needs. When it comes to trusted knowledge about end-of-life care, we have one chance to get it right, and Invoca helps us get it right. - Drew Landmeier, Senior Vice President and Chief Marketing Officer, VITAS.
Watch this video to hear more from VITAS.
The Performance Marketer of the Year demonstrates excellence in Partnership and Business Development. They consistently provide growth opportunities and value to their Brand partners. The Performance Marketer of the Year is CTA Media!
CTA Media specializes in direct response media on TV and radio and is a leader in the pay-per-call space. CTA was named Performance Marketer of the Year for driving exceptional increases in call volume and conversion rates for its clients by using Invoca to optimize its client’s campaigns to focus on the best performing media channels. CTA Media also joined the “Driving a Culture of Belonging in Performance Marketing” panel at Invoca Summit, which can be viewed on-demand here.
The AI Innovator of the Year makes pivotal changes in their marketing and sales strategy using insights uncovered with Invoca's unique AI tools. They demonstrate excellence in leveraging AI to increase ROI, improve customer acquisition rates, and improve customer experience. The AI Innovator of the year is Flagstar Bank!
Flagstar earned this award through its innovative use of Invoca’s Signal Discovery conversation analytics to drive growth and innovation across all of their business units. Using Invoca, Flagstar was able to accurately attribute over $2.1 billion in loan applications and $557 million in converted loans Flagstar Bank’s Invoca Summit breakout session is available on-demand.
The Integration Champion of the year award recognizes the customer who has successfully, and with proven results, demonstrated business transformation with an Invoca integration. This year’s Integration Champion is RealTruck!
RealTruck earned this award for getting up and running early this year with seven technology integrations including Kenshoo, Five9, Google Ads, Bing Ads, Facebook Ads, FullStory, and Google Analytics while planning additional integrations for later this year.
The Partner Collaboration Award is given to the technology or agency partner who consistently demonstrates a strong commitment to supporting opportunities through collaboration on events, webinars, lunch and learns and other promotional activities to drive visibility, awareness, and ultimately, business. The Partner Collaboration Award goes to Rise Interactive!
At Rise, we are committed to driving the best results for our clients, and connecting call intelligence data to digital marketing campaigns is a key part of that. Through partnering with Invoca, we've been able to spend our clients' budgets in smarter ways by understanding which types of customers convert best on the phone, and investing more to find those individuals. Invoca continues to be an innovation leader in call intelligence which has expanded the level of insights we have into what's working and what's not. - Natalie Scherer, VP, Marketing, Rise Interactive
The Partner Innovation Award is given to the technology or agency partner who consistently devises or delivers the most creative use cases or integration ideas helping to bring cutting edge solutions to market driving the next generation of tools for the industry. The Partner Innovation Award goes to Google!
Google earned the Partner Innovation Award as it emerged as a lead partner for Invoca in both collaboration and innovation. The value of combining Invoca data with Google products has proved out over and over again the importance of conversational data and how it drives digital advertising strategies. Google also continuously seeks to improve and support mutual customers through product updates and enablement.
A partner or agency who has introduced a new and exciting integration that is turnkey and brings a lot of value. This partner is using out of the box thinking for ways to leverage Invoca data in a different way. This way of thinking force multiplies the reach of offline data and brings many benefits to our joint customers. The Breakthrough Partner of the Year is Tealium!
Tealium was named the Breakthrough Partner of the Year for its many compelling use cases around data activation and their Customer Data Hub. Tealium stands out because of its ability to tap into their wealth of data in real time as calls are taking place to inform call center agents and allow for sophisticated call routing options that greatly improve the customer experience. View a panel session, "Improving the Digital Buying Experience," featuring Tealium’s CIO at Invoca Summit, on-demand now.
Do you have what it takes to win an Invoca Summit Award? Click here to stay up-to-date with Invoca Summit 2021 news. Award submission reopen next summer!