Conversation and Co-Creation: Passing Tomorrow's Turing Test
Alan Turing famously proposed the ability to carry on a conversation as a defining test of "intelligence." Does your company pass that test? Are its conversations with customers responsive, or robotic? And who’s learning what? Peter Coffee brings the global perspective of Salesforce Strategic Research to the challenges of conversation in the context of COVID-19.
What you'll learn:
- How are customers' expectations changing?
- How must organizations accelerate and transform?
- What are the big-picture, long-view capabilities required to deal with other foreseeable challenges to come?
