Reimagining CX-Unified Connections Across Digital and Human Experiences

Grant Burchfield
AVP, Partnerships & Alliances
Genefa Murphy
Tim Mogler
Sr. Account Manger
Mutual of Omaha
For today's consumers, the buying journey often spans online and offline. From digital channels to live human assistance, they expect every leg of their experience to be seamless. But without the right technology and right data in the hands of the right teams, brands struggle to streamline and personalize CX from start to finish. Learn from industry experts, Genefa Murphy (CMO at Five9) and Tim Mogler (Senior Account Manager at Mutual of Omaha) about macro trends shaping CX transformation and how marketing teams are partnering with contact centers to integrate customer data, eliminate silos, and transform the entire customer experience.