Conversations Powering Human Connections-How to Have Customer Conversations that Count

Celeste Headlee
Author, award-winning journalist
Guest Speaker
Join award-winning NPR journalist, author, and internationally recognized expert on conversation and communication, Celeste Headlee, for her keynote session, “Conversations Powering Human Connections: How to Have Customer Conversations that Count.” In this session, Celeste shares her top tips and best practices for how you can have more productive conversations and become an exceptional listener. You’ll walk away with actionable insights that will transform your personal and professional conversations, plus change how your organization approaches conversations with its customers. After the session, Invoca CEO Gregg Johnson will join Celeste for a lively Q&A discussion. Don’t miss it!