November 8, 2018
New features help businesses with dispersed physical locations centralize call tracking at the corporate level, creating opportunities to improve the customer experience and boost ROI
SANTA BARBARA, Calif., November 8, 2018 — Invoca today announced a new set of features for marketers who drive calls to many physical locations, such as health clinics, local insurance agents, bank branches, and hotel properties. For the first time, corporate marketers can have a single source of data and a centralized process for attributing revenue from calls to multiple destinations, while maintaining a consistent experience across digital, voice, and in-store, and understanding conversation trends at scale.
“At Dignity Health, providing high-quality health care to all is the core mission of our business,” said Michael Seagraves, senior director of digital transformation at Dignity Health. “Invoca’s new capabilities help us manage hundreds of local provider numbers and personalized call responses. We can now encourage patients to call local care sites while still maintaining visibility into the performance of our digital assets and associated marketing campaigns which helps us improve patients’ overall experience with Dignity Health.”
Having clinics or agents distributed across the country helps brands create a more personal and localized customer experience, which is welcomed by consumers. Recent research from Invoca and Adobe found that 52 percent of millennials prefer to interact with a human rather than a machine, and 54 percent are relieved when they can turn to a phone call for information when buying complicated or expensive products. While having more physical locations that people can visit or call may be great for business as a whole, the fragmented model makes it challenging for the corporate marketing team to get the data they need to make smart spending decisions that will increase revenue and deliver a seamless customer experience across digital, voice, and physical touchpoints.
With Invoca’s new features, marketers working in high-touch industries like healthcare, financial services, and telecommunications finally have the tools to get valuable call attribution data and connect each caller with the best possible destination, by:
“We direct calls from our website to local retailers all over the country, and that makes it challenging to track sales that happen over the phone,” said Ryan Freeman, Digital Strategist, at Renewal by Andersen. “With Invoca, we now have full visibility of conversion data from all our retailers, allowing us to optimize both our marketing spend and advertising campaigns.”
“From AT&T opening 1,000 new stores to Amazon investing in brick and mortar locations, we’re seeing brands use a combination of digital and voice technologies to compliment a new, modern approach to physical locations,” said Gregg Johnson, CEO at Invoca. “But as they seek to improve the customer experience in person and over the phone, brands need to connect these offline experiences with what’s happening in digital. Our platform gives brands the tools and data necessary to optimize call marketing efforts for any number of physical locations, which are often tied to selling their most profitable and differentiated products and services.”
Invoca launched the new features at its fourth annual Invoca Summit, taking place in Santa Barbara November 6-9, 2018. The event brings together marketers from Fortune 500 brands including DISH, Vivint, Mutual of Omaha, and Frontier Communications, in addition to business leaders from Google Ads and Adobe Experience Cloud for three days of sessions and training for data-driven marketers. The event will feature keynote addresses from TED speaker and digital strategist, Luvvie Ajayi, as well as Forrester’s senior marketing analyst, Tina Moffett.
Invoca is an AI-powered call tracking and analytics platform that helps marketers get campaign attribution and actionable data from inbound phone calls. Invoca delivers real-time call analytics to help marketers take informed actions based on data generated before and during a phone conversation. As a result, marketers can dramatically improve ROI by driving more revenue-generating calls, increasing conversion rates, personalizing the customer journey, and running more efficient campaigns. With Fortune 500 customers in telecommunications, financial services, insurance, healthcare, and home services, Invoca’s platform integrates with Google Marketing Platform, Facebook, Adobe Experience Cloud, and Salesforce Sales and Marketing Clouds. Invoca has raised over $60M from Accel Partners, Upfront Ventures, Morgan Stanley Alternative Investment Partners, Salesforce Ventures, and Rincon Venture Partners. For more information, visit www.invoca.com.