October 1, 2015
Accomplished SaaS executive brings 15 years of experience to drive continued adoption of Invoca’s Call Intelligence platform by Fortune 500 enterprises
SANTA BARBARA, Calif., October 1, 2015 — Invoca, the call intelligence company, today announced that Chris Schulz has joined Invoca’s leadership team as senior vice president of customer success. Schulz reports directly to CEO Mark Woodward and will lead the Invoca teams that are responsible for all stages of the customer lifecycle, from business advisory to deployment, support and overall customer experience.
Due to a growing demand for call intelligence, Invoca has experienced a 375 percent increase in its enterprise customer base since 2013. Its average enterprise deal size grew by 67 percent over the past year. Schulz will build on this enterprise momentum, helping the company uncover new opportunities to deliver value and drive growth among enterprise customers, which already include Mitsubishi Electric, Cvent, SunRun and AOL.
Schulz brings more than 15 years of customer advocacy experience in the enterprise software industry to Invoca. Most recently, Schulz was the vice president of global support and transformation at E2open. Schulz has held various executive and management roles in customer success, professional services and support, as well as corporate development at public and private software companies. Schulz holds a B.S. and M.S. in chemical engineering from Karlsruhe Institute of Technology (KIT) in Karlsruhe, Germany.
“Happy customers are the lifeblood of every successful software business, which makes a hire like Chris integral to continuing on our growth trajectory here at Invoca,” said Mark Woodward, CEO at Invoca. “Chris will be an excellent addition to the executive team and I look forward to his contributions in leading customer success.”
“Invoca is solving marketers’ biggest blind spot by bringing call intelligence to the marketing cloud,” said Schulz. “It’s clear that Invoca is addressing a very real market opportunity and invests deeply in customer experience and success. That excites me.”
The news follows Invoca’s recent inclusion in JMP Securities Hot 100: Best Privately Held Software Companies. Invoca also recently announced record enterprise growth fueled by growing demand for call intelligence.
Invoca helps the modern marketer optimize for the most important step in the customer journey: the phone call. With Invoca’s Call Intelligence platform, marketers can get granular campaign attribution to understand why customers are calling, gain real-time intelligence about who’s calling and analyze what’s being said in conversations. Marketers can put this data to work directly in the platform by automating the ideal customer experience before, during and after each call. With an ecosystem of over 30 technology partners, marketers can inject call intelligence into their existing technology stack, giving them the ability to orchestrate a true omnichannel customer journey. Invoca is backed by Accel Partners, Upfront Ventures, Rincon Venture Partners, and Salesforce. For more information, please visit www.invoca.com.