Invoca Impact Awards are now closed!

The Rookie of the Year is a customer who has been using Invoca for less than a year and has immediately grasped the value of using Invoca. They demonstrate outstanding dedication to getting up and running quickly, have embraced conversation intelligence with vigor and passion and have seen a swift and meaningful impact within months of going live.

This award is given to a customer who uses Invoca insights to drive the biggest impact in key business metrics, such as revenue growth, most efficient marketing spend based on Invoca insights, largest ROI on their Invoca investment, conversion rate, etc. This customer is definitely spending smarter!

The Pay Per Call Marketer of the Year demonstrates excellence in Partnership and Business Development. They consistently provide growth opportunities and value to their Brand partners.

The Partner Collaboration Award is given to the technology or agency partner who consistently demonstrates a strong commitment to supporting opportunities through collaboration on events, webinars, lunch and learns and other promotional activities to drive visibility, awareness and ultimately, business.

The Visionary of the Year makes the most of their investment through a strong vision and execution, and uses Invoca’s AI technology in new and innovative ways to meet business objectives and fully transform their business. They typically will have joined multiple beta programs, leading product direction and execution, uses Invoca in unique and creative ways and pushed our platform and product teams to make improvements that positively impact the broader Invoca community.

This award is given to a customer whose Contact Center department is using Invoca’s AI to coach their agents to reach better outcomes and who makes pivotal changes in their sales and care strategy using insights uncovered with Invoca's Conversation Intelligence platform. This organization uses Conversation Intelligence, automated AI quality assurance and routing / agent enablement to drive outcomes such as: improving customer experience and driving conversions.

The CI Hero of the Year is an individual who speaks publicly about their expertise and the innovative ways they are leveraging the software to get the most value. They provide public testimonials, participate regularly in thought leadership opportunities and are widely considered subject matter experts in marketing and conversation intelligence.

This award goes to a customer who uses Invoca Conversation Intelligence to find opportunities for improvement across their channels, resulting in a better caller experience that helps optimize conversion rates and minimize lost sales and unanswered calls.

A partner or agency who has introduced a new and exciting integration, a new joint use case or a new GTM channel. This partner is using out of the box thinking for ways to use Invoca data in a different way. This way of thinking force multiplies the reach of offline data and many benefits to our joint customers .

This award is given to an individual who engages in the Invoca Community and helps others by sharing insights, helpful tips and how-to’s. This person is generous with their time and insights, “paying it forward” to others and is considered an expert in the field of conversation analytics.

The Partner Innovation Award is given to the technology or agency partner who consistently devises or delivers the most creative use cases or integration ideas helping to bring cutting edge solutions to market driving the next generation of tools for the industry.