This data is based on comparing median weekly call volume before the pandemic began in North America (1/5/20 to 2/15/20) to weekly call volume after 3/1/20. You can view the data week by week in the graph by selecting dates in the drop down menu. This is aggregate data from Invoca’s customers who are based throughout the U.S. and Canada. We’ll be updating this data weekly and posting about trends and takeaways on our blog.