The Impact of COVID-19 on Inbound Call Volume

Using data from Invoca’s call tracking and conversational analytics platform, the graph below depicts the percent change in call volume by industry in response to the COVID-19 outbreak in North America.

The impact of COVID-19 on inbound call volume

Call Volume Changes by Industry

This data is based on comparing median weekly call volume before the pandemic began in North America (1/5/20 to 2/15/20) to weekly call volume after 3/1/20. You can view the data week by week in the graph by selecting dates in the drop down menu. This is aggregate data from Invoca’s customers who are based throughout the U.S. and Canada. We’ll be updating this data weekly and posting about trends and takeaways on our blog.

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