Convert More Callers to Customers at Every Location
Cloud-Based CX Solution for Phone Calls to Multi-Location Brands
- Get complete visibility into how every location handles calls with reporting on call volume, caller intent, unanswered and unconverted calls, and much more.
- Improve location call handling by automatically scoring 100% of calls to locations and identifying areas to improve.
- Deliver frictionless experiences with intelligent, intent-based call routing and conversational IVRs that are easy to configure.
- Reduce missed calls by automatically rerouting unanswered calls to an available location or agent to assist.
Invoca Multi-Location Customers Get Results
580%
increase in appointments scheduled
Increased close rates drive the highest profits in company history
580%
increase in appointments scheduled
Increased close rates drive the highest profits in company history
"Invoca has given us complete visibility into the campaigns driving each call as well as what happens on those calls. It’s enabled us to get a higher return on our ad dollars and prove our full ROI."
Increased occupancy at communities during pandemic
15%
increase in call center efficiency